As business owners, we know that how our customers feel determines whether they will become loyal to us, or not. But do we understand the process? And how we can influence it? In this webinar, we go beyond customer service to explore the role of emotional intelligence skills and the impact they have on employees, their colleagues, and the organization. If the level of skill in our organization determines the level of service, we must ask ourselves if the right skills are in place, and for the right people. Might our average performers be causing us to show up as an average business? Find out!
Business Strategy Special Event